Return Policy
30-DAY RETURN POLICY
We accept returns for both defective and non-defective products within 30 days of delivery.
You have 30 days after receiving your order to request a return.
RETURN ELIGIBILITY
To qualify for a return, your item should be:
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Returned within 30 days of delivery
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In the same condition you received it
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Unworn or unused
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Returned with original tags, when applicable
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Returned in its original packaging, when possible
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Accompanied by your receipt or proof of purchase
We accept eligible returns for both defective and non-defective merchandise.
HOW TO START A RETURN
To request a return, contact us at:
Please include:
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Your name
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Order number
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Item you would like to return
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Reason for the return
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Photos if the product is damaged, defective, or incorrect
If your return is approved, we will provide instructions explaining how and where to send your item.
Please do not send merchandise back before contacting us. Items returned without prior authorization may not be accepted.
RETURN ADDRESS
Approved returns may be sent to:
926 Haddonfield Suite 735
Cherry Hill, NJ 08002
Please follow the return instructions provided by our customer service team before shipping your return.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product is:
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Damaged
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Defective
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Missing parts
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Different from what you ordered
Contact us as soon as possible at sales@inkcats.store.
We will review the issue and work with you to provide an appropriate replacement, exchange, store credit, or refund.
NON-DEFECTIVE RETURNS
We also accept returns of non-defective products within the 30-day return period.
This may include:
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Ordering the wrong size
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Ordering the wrong color
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Changing your mind
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No longer needing the item
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The product not meeting your expectations
Returned items must meet the eligibility requirements listed above.
HALLOWEEN COSTUMES & SEASONAL ITEMS
Halloween costumes and seasonal products may be returned within 30 days of delivery, provided they meet our return eligibility requirements.
Costumes that show signs of wear, use, damage, stains, odors, alterations, or missing pieces may not qualify for a full refund.
Please check costume sizing and product details carefully before ordering.
EXCHANGES
We accept exchanges for eligible products within 30 days of delivery.
Contact sales@inkcats.store to begin an exchange.
Depending on product availability, we may recommend returning your original item and placing a new order for the replacement.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after approval for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact:
SHIPPING CHARGES
Original shipping charges may be non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.
Return shipping costs may be the customer's responsibility for non-defective returns.
For damaged, defective, or incorrect products, please contact us before shipping the item back so we can provide the appropriate return instructions.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.
Your item must generally be returned in the same condition you received it, unworn or unused, with tags where applicable, and with proof of purchase.
QUESTIONS?
For any questions regarding returns, exchanges, damaged products, or refunds, contact:
By placing an order with us, you acknowledge and agree to this 30-Day Return & Refund Policy.